{"id":131,"date":"2019-07-24T22:21:22","date_gmt":"2019-07-24T22:21:22","guid":{"rendered":"https:\/\/vegcampinas.com.br\/?page_id=131"},"modified":"2021-05-20T13:11:04","modified_gmt":"2021-05-20T13:11:04","slug":"suporte","status":"publish","type":"page","link":"https:\/\/vegcertificado.com.br\/patrocinio\/suporte\/","title":{"rendered":"Suporte"},"content":{"rendered":"\n<div class=\"slider-wrapper relative \" id=\"slider-1906856483\" >\n    <div class=\"slider slider-nav-circle slider-nav-large slider-nav-light slider-style-normal\"\n        data-flickity-options='{\n            \"cellAlign\": \"center\",\n            \"imagesLoaded\": true,\n            \"lazyLoad\": 1,\n            \"freeScroll\": false,\n            \"wrapAround\": true,\n            \"autoPlay\": 6000,\n            \"pauseAutoPlayOnHover\" : true,\n            \"prevNextButtons\": true,\n            \"contain\" : true,\n            \"adaptiveHeight\" : true,\n            \"dragThreshold\" : 10,\n            \"percentPosition\": true,\n            \"pageDots\": true,\n            \"rightToLeft\": false,\n            \"draggable\": true,\n            \"selectedAttraction\": 0.1,\n            \"parallax\" : 0,\n            \"friction\": 0.6        }'\n        >\n        \n\n\n  <div class=\"banner has-hover\" id=\"banner-45499434\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                                    \n                    <\/div><!-- bg-layers -->\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n\n        <\/div><!-- .banner-layers -->\n      <\/div><!-- .banner-inner -->\n\n            \n<style scope=\"scope\">\n\n#banner-45499434 {\n  padding-top: 500px;\n}\n#banner-45499434 .bg.bg-loaded {\n  background-image: url(https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/certificado-digital-serasa-campinas.jpg);\n}\n#banner-45499434 .bg {\n  background-position: 51% 50%;\n}\n<\/style>\n  <\/div><!-- .banner -->\n\n\n\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n     <style scope=\"scope\">\n             <\/style>\n<\/div><!-- .ux-slider-wrapper -->\n\n\n\t<section class=\"section\" id=\"section_1441471157\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div><!-- .section-bg -->\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1688024945\">\n\n<div class=\"col small-12 large-12\"  ><div class=\"col-inner\"  >\n\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t<h4 class=\"uppercase text-left\">iNSTALADORES E dRIVERS<\/h4>\n\t\t\t<ul class=\"nav nav-tabs nav-uppercase nav-size-normal nav-left\"><li class=\"tab active has-icon\"><a href=\"#tab_computador\"><span>COMPUTADOR<\/span><\/a><\/li>\n<li class=\"tab has-icon\"><a href=\"#tab_cart\u00c3o\"><span>CART\u00c3O<\/span><\/a><\/li>\n<li class=\"tab has-icon\"><a href=\"#tab_leitora\"><span>LEITORA<\/span><\/a><\/li>\n<li class=\"tab has-icon\"><a href=\"#tab_token\"><span>token<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div class=\"panel active entry-content\" id=\"tab_computador\">\n\n<p>Seguem abaixo as instru\u00e7\u00f5es para fazer o download e utilizar o certificado digital modelo A1 em seu computador.<\/p>\n<div class=\"titulo\">\n<h3 class=\"\">Requisitos<\/h3>\n<\/div>\n<ol class=\"requisitos mb-40\">\n<li>Ter em m\u00e3os o protocolo e sua senha de identifica\u00e7\u00e3o.<\/li>\n<li>Utilizar um computador com Windows Vista ou superior.<\/li>\n<li>Utilizar o Internet Explorer (vers\u00e3o 8 ou superior) ou Google Chrome.<\/li>\n<li>Ter o JAVA 7 ou superior instalado.<\/li>\n<li>Desativar temporariamente, at\u00e9 a conclus\u00e3o desta emiss\u00e3o, o antiv\u00edrus e o gerenciador de downloads.<\/li>\n<li>Ser administrador do computador.<\/li>\n<\/ol>\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1g08P4jM7liKo0xPMuRKJzjBhYygOvJoh?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>BAIXAR SOFTWARE DO CERTIFICADO<\/span>\n  <\/a>\n\n\n\n<\/div>\n<div class=\"panel entry-content\" id=\"tab_cart\u00c3o\">\n\n<h4 class=\"uppercase\">selecione o Modelo do seu cart\u00e3o<\/h4>\n<div class=\"row\"  id=\"row-1713491672\">\n\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_689174251\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"152\" height=\"61\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/oberthur-technologies.png\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/oberthur-technologies.png 152w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/oberthur-technologies-150x61.png 150w\" sizes=\"auto, (max-width: 152px) 100vw, 152px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_689174251 {\n  width: 45%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1EqSLNJK7kGERKRiXklZDzaw-Lc6vcZ7R?usp=sharing\" target=\"_blank\" class=\"button primary\"  >\n    <span>BAIXAR DRIVER WINDOWS<\/span>\n  <\/a>\n\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/19p5Eyma0y_pyrB2ZA4b6zxv-nJhmOUry?usp=sharing\" target=\"_blank\" class=\"button primary\"  >\n    <span>BAIXAR DRIVE MAC-OS<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1632362071\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"152\" height=\"61\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/safesign-1.png\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/safesign-1.png 152w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/safesign-1-150x61.png 150w\" sizes=\"auto, (max-width: 152px) 100vw, 152px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_1632362071 {\n  width: 45%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1pnds4dS9nalKTg1WByr_puxZwW-h9xtF?usp=sharing\" target=\"_blank\" class=\"button primary\"  >\n    <span>BAIXAR DRIVER WINDOWS<\/span>\n  <\/a>\n\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1CR032iVciDu54dIXV4J0h3SqzJzLaVFj?usp=sharing\" target=\"_blank\" class=\"button primary\"  >\n    <span>BAIXAR DRIVE MAC-OS<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"panel entry-content\" id=\"tab_leitora\">\n\n<div class=\"row\"  id=\"row-590882776\">\n\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_6524944\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-Cardman-3021.jpg\" class=\"attachment-original size-original\" alt=\"driver-Cardman-3021\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-Cardman-3021.jpg 250w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-Cardman-3021-150x150.jpg 150w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-Cardman-3021-100x100.jpg 100w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_6524944 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\nDRIVER CARDMAN 3021\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1J56xebLrIWz8wfL2ELg1bysr63WorqVa?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver windows 64 BITS<\/span>\n  <\/a>\n\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1J56xebLrIWz8wfL2ELg1bysr63WorqVa?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>DRIVER WINDOWS 32 BITS<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1958413478\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/Morpho-SCR-3310-V2.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/Morpho-SCR-3310-V2.jpg 250w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/Morpho-SCR-3310-V2-150x150.jpg 150w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/Morpho-SCR-3310-V2-100x100.jpg 100w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_1958413478 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\nMORPHO SCR 3310 V2\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1Mq7WbjfVceN-Cs5ty3HE1WvaAfWxlEnu?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver windows 64 BITS<\/span>\n  <\/a>\n\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1Mq7WbjfVceN-Cs5ty3HE1WvaAfWxlEnu?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>DRIVER WINDOWS 32 BITS<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1774117219\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-nonus.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-nonus.jpg 250w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-nonus-150x150.jpg 150w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-nonus-100x100.jpg 100w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_1774117219 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\nNONUS\n<a href=\"https:\/\/drive.google.com\/drive\/folders\/1j69yA8NWhlz2LUe93ZhhJCUz2VUfHo1s?usp=sharing\" target=\"_self\" class=\"button primary expand\"  >\n    <span>driver windows 64 BITS<\/span>\n  <\/a>\n\n\n<a href=\"https:\/\/drive.google.com\/drive\/folders\/1j69yA8NWhlz2LUe93ZhhJCUz2VUfHo1s?usp=sharing\" target=\"_self\" class=\"button primary expand\"  >\n    <span>DRIVER WINDOWS 32 BITS<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1592055446\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-Perto-CCID.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-Perto-CCID.jpg 250w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-Perto-CCID-150x150.jpg 150w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-Perto-CCID-100x100.jpg 100w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_1592055446 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\nPERTO CCID\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/15IiGjqCy_3Uk5SDss60McipOBwFJXZEC?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver windows 64 BITS<\/span>\n  <\/a>\n\n\n<a href=\"https:\/\/drive.google.com\/drive\/folders\/1A5Z-iwHES3Q6flZEDluL0stHasrgGJAt?usp=sharing\" target=\"_self\" class=\"button primary expand\"  >\n    <span>driver WINDOWS 32 BITS<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_937493831\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-perto-emv.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-perto-emv.jpg 250w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-perto-emv-150x150.jpg 150w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-perto-emv-100x100.jpg 100w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_937493831 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\nPERTO EMV\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1gsya0LFpu2yUGc41mhkeVQi47MggXk-o?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver windows 64 BITS<\/span>\n  <\/a>\n\n\n<a href=\"https:\/\/drive.google.com\/drive\/folders\/1XX5iPEsHQM-o1R3Y3h9RUJS3j3xyTiRm?usp=sharing\" target=\"_self\" class=\"button primary expand\"  >\n    <span>DRIVER WINDOWS 32 BITS<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_647736615\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-leitora-tdos-argo-mini.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-leitora-tdos-argo-mini.jpg 250w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-leitora-tdos-argo-mini-150x150.jpg 150w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-leitora-tdos-argo-mini-100x100.jpg 100w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_647736615 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\nARGOS MINI II\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1jKM-NmZ7HqNZHHa-kHV4bJ7G7aTnmuVv?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver windows 64 bits<\/span>\n  <\/a>\n\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1VLGr2OTQLSqM82gLP_WuXMfN8_OfgTvO?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver windowns 32 bits<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"panel entry-content\" id=\"tab_token\">\n\n<div class=\"row\"  id=\"row-1629380037\">\n\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1887726103\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-GD-BURTI.jpg\" class=\"attachment-original size-original\" alt=\"driver-GD-BURTI\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-GD-BURTI.jpg 500w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-GD-BURTI-150x150.jpg 150w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-GD-BURTI-300x300.jpg 300w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-GD-BURTI-100x100.jpg 100w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_1887726103 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver windows<\/span>\n  <\/a>\n\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver mac os<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_447670546\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet.jpg 500w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-150x150.jpg 150w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-300x300.jpg 300w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-100x100.jpg 100w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_447670546 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver windows<\/span>\n  <\/a>\n\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver mac os<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1189510970\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/safenet-driver-5100.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/safenet-driver-5100.jpg 500w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/safenet-driver-5100-150x150.jpg 150w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/safenet-driver-5100-300x300.jpg 300w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/safenet-driver-5100-100x100.jpg 100w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_1189510970 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver windows<\/span>\n  <\/a>\n\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver mac os<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_2031649715\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-5110.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-5110.jpg 500w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-5110-150x150.jpg 150w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-5110-300x300.jpg 300w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-5110-100x100.jpg 100w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_2031649715 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver windows<\/span>\n  <\/a>\n\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver mac os<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1429489472\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-aladin.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-aladin.jpg 500w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-aladin-150x150.jpg 150w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-aladin-300x300.jpg 300w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-aladin-100x100.jpg 100w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_1429489472 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver windows<\/span>\n  <\/a>\n\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver mac os<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_839047263\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-etoken.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-etoken.jpg 500w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-etoken-150x150.jpg 150w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-etoken-300x300.jpg 300w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-safenet-etoken-100x100.jpg 100w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_839047263 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver windows<\/span>\n  <\/a>\n\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver mac os<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1700397391\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-SAFENET-IKEY-4000.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-SAFENET-IKEY-4000.jpg 500w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-SAFENET-IKEY-4000-150x150.jpg 150w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-SAFENET-IKEY-4000-300x300.jpg 300w, https:\/\/vegcertificado.com.br\/patrocinio\/wp-content\/uploads\/2019\/07\/driver-SAFENET-IKEY-4000-100x100.jpg 100w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_1700397391 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver windows<\/span>\n  <\/a>\n\n\n<a rel=\"noopener noreferrer\" href=\"https:\/\/drive.google.com\/drive\/folders\/1XjlmMiQIK96MJvB-lphX9dyUDVaCNF8q?usp=sharing\" target=\"_blank\" class=\"button primary expand\"  >\n    <span>driver mac os<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n\n<\/div>\n\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div><!-- .section-content -->\n\n\t\t\n<style scope=\"scope\">\n\n#section_1441471157 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1580578545\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div><!-- .section-bg -->\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-990920612\">\n\n<div class=\"col small-12 large-12\"  ><div class=\"col-inner\"  >\n\n\n\t\t<div class=\"tabbed-content\">\n\t\t\t<h4 class=\"uppercase text-left\">Perguntas Frequentes<\/h4>\n\t\t\t<ul class=\"nav nav-tabs nav-uppercase nav-size-normal nav-left\"><li class=\"tab active has-icon\"><a href=\"#tab_compra\"><span>compra<\/span><\/a><\/li>\n<li class=\"tab has-icon\"><a href=\"#tab_valida\u00e7\u00e3o\"><span>valida\u00e7\u00e3o<\/span><\/a><\/li>\n<li class=\"tab has-icon\"><a href=\"#tab_uso-do-certificado\"><span>uso do certificado<\/span><\/a><\/li>\n<li class=\"tab has-icon\"><a href=\"#tab_renova\u00e7\u00e3o\"><span>renova\u00e7\u00e3o<\/span><\/a><\/li><\/ul><div class=\"tab-panels\"><div class=\"panel active entry-content\" id=\"tab_compra\">\n\n<div class=\"accordion\" rel=\"\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>O que \u00e9 um certificado digital?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>O certificado digital \u00e9 um documento eletr\u00f4nico que permite identificar pessoas f\u00edsicas e jur\u00eddicas no meio eletr\u00f4nico. Com ele \u00e9 poss\u00edvel fazer transa\u00e7\u00f5es e opera\u00e7\u00f5es financeiras, iniciativas eletr\u00f4nicas de governo, assinar documentos eletr\u00f4nicos, ter a CNH digital mais rapidamente, acessar processos eletr\u00f4nicos, entre outras fun\u00e7\u00f5es. Todo certificado possui os dados do titular, sendo gerado e assinado pela Autoridade Certificadora, que segue as regras estabelecidas pelo Comit\u00ea Gestor da ICP-Brasil, associando a pessoa a um par de chaves criptogr\u00e1ficas. Com o certificado digital, voc\u00ea tem validade jur\u00eddica em todas as a\u00e7\u00f5es que utiliz\u00e1-lo.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Qual certificado devo comprar ?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Acesse nosso Assistente para encontrar qual o melhor certificado para voc\u00ea.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Como consigo a segunda via do boleto ?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Entre em contato conosco pelo chat para ajudarmos voc\u00ea.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Quais dados devem ser cadastrados no momento da compra ?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Os dados a serem cadastrados devem ser o do titular do certificado. Para o certificado de pessoa f\u00edsica (e-CPF), ser\u00e3o colocados os dados como nome e CPF. Para pessoas jur\u00eddicas, o certificado digital (e-CNPJ) conter\u00e1 os dados da empresa.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>O que \u00e9 uma m\u00eddia criptogr\u00e1fica ?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>A m\u00eddia criptogr\u00e1fica \u00e9 onde o certificado digital A3 de pessoa f\u00edsica ou jur\u00eddica \u00e9 armazenado. As m\u00eddias seguem especifica\u00e7\u00f5es r\u00edgidas de seguran\u00e7a e por isso devem ser autorizadas pelo Instituto Nacional de Tecnologia da Informa\u00e7\u00e3o (ITI) para serem utilizadas para a emiss\u00e3o de certificados. S\u00e3o dois tipos de m\u00eddias criptogr\u00e1ficas:<\/p>\n<p><b>Cart\u00e3o:<\/b><\/p>\n<p>O cart\u00e3o \u00e9 um dispositivo port\u00e1til que, juntamente com a sua leitora com interface USB padr\u00e3o, gera e armazena o certificado digital, dispondo de alto n\u00edvel de seguran\u00e7a: uma vez gerada a chave privada, o cart\u00e3o estar\u00e1 totalmente protegido e o certificado n\u00e3o poder\u00e1 ser apagado, exportado ou reproduzido em outro dispositivo.<\/p>\n<p><b>Token:<\/b><\/p>\n<p>O token \u00e9 um dispositivo que armazena e gera as chaves criptogr\u00e1ficas que comp\u00f5e o Certificado Digital. As chaves criptogr\u00e1ficas estar\u00e3o protegidas o token, sendo acessadas mediante o uso da senha PIN. Assim como no cart\u00e3o, n\u00e3o ser\u00e1 poss\u00edvel exportar, apagar ou reproduzir o certificado em outro dispositivo.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Possuo m\u00eddia e quero utiliz\u00e1-la. como devo proceder ?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Caso voc\u00ea j\u00e1 possua um cart\u00e3o ou um token, \u00e9 preciso verificar se a m\u00eddia \u00e9 compat\u00edvel e se ela est\u00e1 apta para valida\u00e7\u00e3o. Para isso, aconselhamos a ir at\u00e9 o ponto de atendimento mais pr\u00f3ximo para verificar se \u00e9 poss\u00edvel fazer a valida\u00e7\u00e3o utilizando essa m\u00eddia.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Como cancelar a compra ?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Entre em contato conosco pelo chat para que possamos te ajudar.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"panel entry-content\" id=\"tab_valida\u00e7\u00e3o\">\n\n<div class=\"accordion\" rel=\"\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>O que \u00e9 valida\u00e7\u00e3o presencial ?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Valida\u00e7\u00e3o presencial \u00e9 o momento em que o cliente deve apresentar seus documentos ao agente de registro. \u00c9 chamada valida\u00e7\u00e3o presencial pois o titular do certificado deve estar presente no momento da valida\u00e7\u00e3o junto ao agente de registro para comprovar a veracidade dos dados de quem est\u00e1 solicitando o certificado digital.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Quais  documentos necess\u00e1rios para a valida\u00e7\u00e3o ?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>No caso de certificado de pessoa f\u00edsica (e-CPF), o cliente deve apresentar um documento de identifica\u00e7\u00e3o atualizado com foto, podendo ser a CNH, Carteira de Identidade (RG), Carteira de classe, Passaporte, Registro Nacional de Estrangeiro (RNE) ou a Carteira de Trabalho (Modelo Novo). N\u00e3o \u00e9 mais necess\u00e1rio colocar o n\u00famero do PIS, conforme determina\u00e7\u00e3o da Receita Federal. Se for necess\u00e1rio incluir as informa\u00e7\u00f5es do CAEPF ou CNO, elas devem ser apresentadas no momento da valida\u00e7\u00e3o, pois n\u00e3o poder\u00e3o ser inclusas depois que o certificado digital for emitido.<br>Em caso de certificado de pessoa jur\u00eddica (e-CNPJ), \u00e9 necess\u00e1rio levar o documento de pessoa f\u00edsica do representante legal e o ato de constitui\u00e7\u00e3o da empresa.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Posso levar a c\u00f3pia dos documentos ao inv\u00e9s do original ?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Em caso de certificado digital de pessoa f\u00edsica (e-CPF), os documentos a serem apresentados s\u00e3o somente os originais. Para certificados digitais de pessoa jur\u00eddica (e-CNPJ), os documentos do(s) representante(s) devem ser os originais. Os documentos da empresa podem ser uma c\u00f3pia simples dos mesmos, desde que fique evidente o registro nos devidos \u00f3rg\u00e3os.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>\u00c9 poss\u00edvel usar c\u00f3pia autenticada ?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Os documentos de pessoa f\u00edsica sempre devem ser os originais. Os documentos de pessoa jur\u00eddica podem ser aceito a c\u00f3pia autenticada original.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Como agendo a valida\u00e7\u00e3o presencial?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Clique abaixo para agendar<\/p>\n<a rel=\"noopener noreferrer\" href=\"https:\/\/api.whatsapp.com\/send?phone=5516996047542\" target=\"_blank\" class=\"button primary\"  >\n    <span>agendamento r\u00e1pido<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Por que devo agendar minha valida\u00e7\u00e3o?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>\u00c9 necess\u00e1rio agendar a valida\u00e7\u00e3o para evitar filas e dar maior rapidez ao atendimento.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Posso ir ao posto de atendimento sem agendar a valida\u00e7\u00e3o?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>N\u00e3o, pois pode n\u00e3o ter hor\u00e1rio para fazer a valida\u00e7\u00e3o, ou que todos os hor\u00e1rios sejam preenchidos at\u00e9 que voc\u00ea chegue ao ponto de atendimento.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>N\u00e3o pude ir ao posto de atendimento fazer a valida\u00e7\u00e3o. Como fa\u00e7o o reagendamento?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Com o n\u00famero de protocolo e os demais dados, voc\u00ea deve ir at\u00e9 a \u00e1rea de agendamento do site e refazer o agendamento.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>O que \u00e9 posto de atendimento?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>\u00c9 o local onde a valida\u00e7\u00e3o do certificado ser\u00e1 feita.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Quem deve estar presente na hora da valida\u00e7\u00e3o do certificado digital?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Quando a valida\u00e7\u00e3o for de um certificado de pessoa f\u00edsica (e-CPF), apenas o titular do certificado digital deve comparecer ao posto de atendimento. No caso de certificado de pessoa jur\u00eddica (e-CNPJ), o respons\u00e1vel na receita deve comparecer ao posto de atendimento.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>O titular do certificado faleceu. Quem pode ir no seu lugar?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>&nbsp;<\/p>\n<p>Em caso de certificado de pessoa f\u00edsica (e-CPF), \u00e9 imposs\u00edvel fazer o certificado. Caso o cliente tenha o n\u00famero CAEPF, \u00e9 preciso fazer o v\u00ednculo do n\u00famero de matr\u00edcula CEI\/CAEPF ao CPF do inventariante na Receita Federal. No momento da valida\u00e7\u00e3o, \u00e9 necess\u00e1rio apresentar o documento que comprove esse v\u00ednculo.<\/p>\n<p>Em caso de certificado de pessoa jur\u00eddica (e-CNPJ), se a pessoa que faleceu for o respons\u00e1vel legal perante a Receita Federal, \u00e9 preciso que o inventariante tenha solicitado a altera\u00e7\u00e3o do s\u00f3cio na RFB e que tenha a altera\u00e7\u00e3o contratual em m\u00e3os na hora da valida\u00e7\u00e3o para demonstrar que ocorreu essa mudan\u00e7a.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"panel entry-content\" id=\"tab_uso-do-certificado\">\n\n<div class=\"accordion\" rel=\"\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Quais as principais fun\u00e7\u00f5es do certificado?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Acesse nosso Assistente para encontrar qual o melhor certificado para voc\u00ea.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Quem pode usar meu certificado digital?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Somente o titular do certificado pode utiliz\u00e1-lo. Ele \u00e9 intransfer\u00edvel e tudo o que for feito com ele \u00e9 de responsabilidade do titular. Se for necess\u00e1rio, voc\u00ea pode autorizar outras pessoas a falarem por voc\u00ea em meio eletr\u00f4nico por meio de procura\u00e7\u00e3o eletr\u00f4nica.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Qual a diferen\u00e7a entre certificado A1 e A3?<\/span><\/a><div class=\"accordion-inner\">\n\n<p><b>A1<br><\/b>O certificado digital A1 \u00e9 baixado na forma de arquivo, possuindo extens\u00e3o .PFX ou .P12. Ele \u00e9 instalado diretamente na m\u00e1quina do usu\u00e1rio e \u00e9 poss\u00edvel fazer backup em pendrive. Possui validade de 12<b><br><\/b><\/p>\n<p><b>A3<br><\/b>O certificado digital A3 precisa ser armazenado em token ou em cart\u00e3o (smartcard). No caso do uso de cart\u00e3o, \u00e9 necess\u00e1ria uma leitora com entrada USB para conect\u00e1-lo \u00e1 maquina. Pode ser utilizado em qualquer computador, desde que tenha o software de utiliza\u00e7\u00e3o instalado. Possui validade de 1, 2 ou 3 anos.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Qual a diferen\u00e7a entre e-CPF e e-CNPJ?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>&nbsp;<\/p>\n<p><b>e-CPF<\/b><\/p>\n<p>O certificado digital e-CPF \u00e9 a vers\u00e3o eletr\u00f4nica do CPF, que garante a autenticidade e a integridade nas transa\u00e7\u00f5es eletr\u00f4nicas de pessoas f\u00edsicas.<\/p>\n<p><b>e-CNPJ<\/b><\/p>\n<p>O certificado digital e-CNPJ \u00e9 a vers\u00e3o eletr\u00f4nica do CNPJ, que garante a autenticidade e a integridade nas transa\u00e7\u00f5es eletr\u00f4nicas de pessoas jur\u00eddicas (empresas, corpora\u00e7\u00f5es, institui\u00e7\u00f5es, entre outros).<\/p>\n<p>&nbsp;<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>O que s\u00e3o as senhas PIN e PUK do certificado tipo A3?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>A senha PIN \u00e9 a senha que d\u00e1 acesso ao certificado. Sempre que voc\u00ea for utiliz\u00e1-lo, voc\u00ea dever\u00e1 digit\u00e1-la.<br>\nA senha PUK \u00e9 a senha de desbloqueio da m\u00eddia. Caso erre a senha PIN 3 vezes, voc\u00ea poder\u00e1 desbloque\u00e1-la utilizando a senha PUK. Se errar por 3 vezes a senha PUK, a m\u00eddia ser\u00e1 bloqueada e o certificado digital perdido.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Minha m\u00eddia est\u00e1 bloqueada, o que devo fazer?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Voc\u00ea dever\u00e1 acessar o programa Administra\u00e7\u00e3o de Token. Cliquem em seu certificado com o bot\u00e3o direito do mouse. Em seguida, clique em \u201cDesbloquear PIN\u201d. Digite a senha PUK e depois uma nova PIN. Repita a senha PIN e clique em OK. Caso n\u00e3o consiga desbloquear numa primeira tentativa, abra um chamado (hiperlink para abertura de chamado).<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Qua a senha de Instala\u00e7\u00e3o do certificado A1?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>A senha de instala\u00e7\u00e3o do certificado A1 \u00e9 criada pelo cliente na hora da valida\u00e7\u00e3o do certificado digital. Ela deve ser anotada no Guia de Senhas que o titular do certificado recebeu no dia da valida\u00e7\u00e3o.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Minha m\u00e1quina n\u00e3o reconhece o certificado. O que devo fazer?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Se o certificado digital A1 n\u00e3o estiver sendo reconhecido, \u00e9 necess\u00e1rio instal\u00e1-lo novamente. Em caso de certificado digital A3, voc\u00ea deve instalar o software de utiliza\u00e7\u00e3o do certificado para que a m\u00eddia seja reconhecida e voc\u00ea consiga utiliz\u00e1-lo.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Formatei minha m\u00e1quina. Como fa\u00e7o para usar o certificado novamente?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Em caso de certificado A1, se a m\u00e1quina foi formatada o certificado foi exclu\u00eddo. Caso voc\u00ea tenha feito o backup em pendrive, voc\u00ea conseguir\u00e1 reinstalar o certificado digital em sua m\u00e1quina.<br>\nEm caso de certificado A3, voc\u00ea dever\u00e1 reinstalar o software de utiliza\u00e7\u00e3o para conseguir utiliz\u00e1-lo.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>O que \u00e9 revoga\u00e7\u00e3o?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Revoga\u00e7\u00e3o \u00e9 o cancelamento do certificado. Voc\u00ea pode fazer a revoga\u00e7\u00e3o indo at\u00e9 o ponto de atendimento com um documento de identifica\u00e7\u00e3o, ou no site da Link, utilizando a senha de Instala\u00e7\u00e3o\/Identifica\u00e7\u00e3o (para certificados do tipo A3).<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"panel entry-content\" id=\"tab_renova\u00e7\u00e3o\">\n\n<div class=\"accordion\" rel=\"\">\n\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>O que \u00e9 renova\u00e7\u00e3o?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Renova\u00e7\u00e3o \u00e9 a emiss\u00e3o de um novo certificado para quem j\u00e1 possui um certificado.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Quais documentos eu devo apresentar quando for renovar meu certificado?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>No caso de certificado de pessoa f\u00edsica (e-CPF), o cliente deve apresentar um documento de identifica\u00e7\u00e3o atualizado com foto, podendo ser a CNH, Carteira de Identidade (RG), Carteira de classe, Passaporte, Registro Nacional de Estrangeiro (RNE) ou a Carteira de Trabalho (Modelo Novo). N\u00e3o \u00e9 mais necess\u00e1rio colocar o n\u00famero do PIS, conforme determina\u00e7\u00e3o da Receita Federal. Se for necess\u00e1rio incluir as informa\u00e7\u00f5es do CAEPF ou CNO, elas devem ser apresentadas no momento da valida\u00e7\u00e3o, pois n\u00e3o poder\u00e3o ser inclusas depois que o certificado digital for emitido.<br>\nEm caso de certificado de pessoa jur\u00eddica (e-CNPJ), \u00e9 necess\u00e1rio levar o documento de pessoa f\u00edsica do representante legal e o ato de constitui\u00e7\u00e3o da empresa.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Quando devo renovar o certificado?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>O ideal \u00e9 renovar o certificado antes do vencimento do que est\u00e1 em vigor.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Se eu renovar o certificado antes de vencer, o antigo para de funcionar?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Se voc\u00ea renovar o certificado antes do vencimento, o que voc\u00ea j\u00e1 possui ir\u00e1 funcionar at\u00e9 o \u00faltimo dia de vencimento.<\/p>\n\n<\/div><\/div>\n<div class=\"accordion-item\"><a href=\"#\" class=\"accordion-title plain\"><button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Posso renovar o certificado utilizando a m\u00eddia de outra certificadora?<\/span><\/a><div class=\"accordion-inner\">\n\n<p>Sim, desde que a m\u00eddia seja compat\u00edvel e seja poss\u00edvel fazer a limpeza da mesma. Nesse caso, \u00e9 aconselh\u00e1vel levar a m\u00eddia at\u00e9 o ponto de atendimento para conferir se ela pode ser utilizada.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div><!-- .section-content -->\n\n\t\t\n<style scope=\"scope\">\n\n#section_1580578545 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-131","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Suporte - Certificado Digital<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vegcertificado.com.br\/patrocinio\/suporte\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suporte - 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